![]() Any advice, wisdom, insights, or any information at all would be greatly appreciated! Thanks, DJ Ollie Brandon Oliver President Naughty Boyz Party Productions 832.986. This has been my favorite controller bar none to use with Virtual DJ and now. Any advice or anything that can help my problem? I am DJing a very important show on Friday night that I have been planning for 6 months and it picked today to start having problems. The only lights showing up though are the ones on the bottom row (play, stutter, etc.). Tried the obvious unplug and plug back in, restart the program, restart my laptop, and also tried it on two other laptops (the first was Windows 10 so I figured maybe windows 7 might work or whatever). Virtual DJ says the controller is connected, has it listed as on option for sound output, and Windows says the device is running with no issues. Well, about 3 minutes in my session the controller just stopped responding completely. So I started mixing thinking that I will try to solve the crossfader issue later this evening. It's been working great until this afternoon when my crossfader stopped responding (that was the only issue) and everything else worked just fine. I have a Numark Mixtrack Pro II and run it on Virtual DJ for Windows. Please see If you are still have trouble getting it to work, you can also contact support for direct assistance: - Support staff will be able to remotely connect to your computer with your permission to take a look at the problem directly. This problem can be usually be resolved either by plugging it into a USB 2.0 port if your laptop has one or using a powered USB 2.0 hub. In particular, the USB 3.0 chipset on some recent computers can cause problems for controllers designed to work with USB 2.0 due to backward compatibility issues. To get the Mixtrack Quad working, please follow the instructions on our controllers config & troubleshooting WiKi page: Make sure that you also have the latest v7.4 version of VirtualDJ Pro installed: If the Mixtrack Quad still won't detect, then this may be a connection or USB problem. It appears that you upgraded from LE to the full Pro, so have already taken advantage of the discount that LE offers you to upgrade. Please see comparison for a summary of the main differences between LE and the full Pro. The full Pro also gives access to all features of the software including full-screen video mixing, the ability to custom map buttons yourself, etc. The full Pro is required for access to all custom downloads (Such as skins, effects, customised user-made mappers, etc.) and to be able to continue using them outside of the 20 day Pro trial. It's limited software and will allow you to use your controller with limited functionality. Once finished, click Finish and allow Serato DJ Intro to open automatically.VirtualDJ LE is limited software bundled with selected controllers and cannot be purchased separately.Be sure to check off Create a Desktop Icon when prompted so that you can easily find Serato DJ Intro on your desktop. Run the installer, accept the agreement and continue following the prompts to install the software.Be sure to extract the files before running the installer inside. ![]() Navigate to your downloads folder to find the installer.
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